Privacy Policy

Introduction

PropertyMatch ("we," "our," or "us") operates the PropertyMatch platform at propertymatchus.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using PropertyMatch, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

• Account Information: Name, email address, phone number, password
• Profile Information: Professional photos, videos, bio, license numbers, service areas
• Property Information: Property addresses, descriptions, photos, pricing
• Payment Information: Credit card details, billing addresses (processed securely through Stripe)
• Communication Data: Messages, bids, and interactions between agents and sellers
• Usage Data: How you use our platform, features accessed, time spent
• Location Data: Geographic information for service area matching

Automatically Collected Information

• Device Information: Device type, operating system, browser type
• Log Data: IP address, access times, pages viewed
• Cookies and Tracking: Session data, preferences, analytics

Third-Party Information

• Google OAuth: Google account information (email, name, profile picture) when you sign in with Google
• Stripe: Payment processing and transaction data
• Analytics Services: Usage patterns and platform performance data

How We Use Your Information

• Provide and maintain the PropertyMatch platform
• Facilitate connections between agents and sellers
• Process payments and manage point systems
• Send notifications about bids, messages, and platform updates
• Verify agent licenses and credentials
• Prevent fraud and ensure platform security
• Analyze platform usage to improve our services
• Comply with legal obligations and resolve disputes
• Provide customer support and respond to inquiries

Information Sharing and Disclosure

With Other Users

Agent profiles (including photos, bios, and service areas) are visible to sellers. Property listings are visible to agents in relevant service areas. Bid information is shared between the specific agent and seller involved.

With Service Providers

• Stripe: For payment processing and financial transactions
• Google: For OAuth authentication services
• Cloud Storage Providers: For storing photos and videos
• Email Services: For sending notifications and communications
• Analytics Providers: For platform performance and usage analysis

Legal Requirements

We may disclose your information if required by law, to protect our rights, prevent fraud, or ensure user safety.

Data Security

We implement industry-standard security measures to protect your information:

• Encrypted data transmission (SSL/TLS)
• Secure password hashing
• Regular security audits and updates
• Limited access to personal information
• PCI DSS compliance for payment processing

Your Rights and Choices

Account Management

• Access and update your account information
• Delete your account and associated data
• Control email notification preferences
• Manage visibility of your profile information

Data Rights

• Access: Request a copy of your personal data
• Correction: Update incorrect or incomplete information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a structured format
• Restriction: Limit how we process your information

To exercise these rights, contact us at [email protected]

Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for platform functionality
• Analytics Cookies: Help us understand platform usage
• Preference Cookies: Remember your settings and preferences
• Authentication Cookies: Keep you logged in securely

You can control cookie preferences through your browser settings.

Data Retention

We retain your information for as long as necessary to provide our services:

• Active Accounts: While your account is active and for legitimate business purposes
• Transaction Records: Up to 7 years for financial and tax purposes
• Communication Data: Up to 3 years after account closure
• Legal Requirements: As required by applicable laws

Children's Privacy

PropertyMatch is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by:

• Posting the updated policy on this page
• Sending email notifications to registered users
• Displaying notices on the platform

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: